Frequently Asked Questions

 

Q: How Long Does Online Order Processing Take?
A: Orders take 5 to 7 days before they leave our warehouse.
 
Q: Are online transactions Secure (encrypted)?
A: Credit card information is encrypted. Your Browser may display the         page as a mixed zone, this is due to the "ELAN" navigation bar on the         top of the screen, where no sensitive data is entered nor transmitted.
 
Q: When are "DATED" student books and teacher plan books ready?
A: Generally ELAN works to have all our "dated" books (DA-40, HS-03,         and College Academic Planners, teacher plan book editions D101 and         D202, and the teacher Academic Calendar books) updated and ready         to ship in April or May. Please feel free to call 1-800-258-2000 for         exact inventory status on any of these editions.